Because we are constantly involved in the day to day sales and operation of our business, it is best to SEND US EMAIL. We check email frequently and respond you as quickly as possible but no longer than one business day.

You may also telephone +86-10-67310843. If we do not answer, please leave a message. Again, we will respond as quickly as possible, but no longer than one business day.

WSgemstone.com is an Internet Pearl Jewelry Boutique. We also have a retail location,that's in Beijing China.

At least twice a year we make major buying trips to Hong Kong, one of the premier pearl-buying centers of the world, to select pearls for our Designers. We spend days scouring floor after floor, and booth after booth of the huge Hong Kong Convention Center, looking for the very best the world is offering in South Sea pearls, Tahitian pearls, Akoyas and Chinese Freshwater pearls.

We will visit other suppliers throughout the year to fill special requests and enhance new design lines. There are new pearl colors, shapes and special finds released all the time, and the only way to discover these is to be there, at the source.

Not only are cultured pearls quality pearls, but many of the finest pearls in the world are the result of culturing. Consider South Sea pearls, Tahitian pearls and Akoya pearls. These pearls are all cultured pearls. This process helps ensure uniform quality and improve harvests. <

The past several years, Chinese Freshwater pearls have also entered the market of quality cultured pearls. You see that in the designs offered by WSgemstone.com. The quality of these pearls has improved as has the availability of designer sizes, colors and shapes.

Most of the World's Akoya pearls are now cultured in China - and so are ours. It is a fact that even those Akoya cultured pearls sold from Japan are made up of pearls cultured from both Japan and China. There is no way to tell the difference.

Our partner in pearls owns the farm from which our Akoya cultured pearls are acquired. He has spent more than twenty years improving the quality of their pearls until now their pearls rival that of any Akoyas we've seen from Japan. There is no blinking (hold up to a bright light and twirl slowly; the nucleus, or seed bead, is not visible) meaning the nacre is very thick and of high quality. These are high quality pearls!

Beth (our founder) has a factory in JiangSu Province, China. Here, her designs are made by hand using goldsmithing techniques she herself uses on her one-of-a-kind designs. The term "factory" brings to mind highly mechanized operations, but this is a small operation -- just one large room of highly-skilled jewelers.

Pearl strands and other unique designs are being created by WSgemstone.com's team of Designers. One of her favorites, sumrain, spins off rings and pendants using fine South Sea cultured pearls and Tahitian cultured pearls.

We keep our designs unique and fresh. You won't find our pieces anywhere else.

Yes. If a piece of pearl jewelry in our pearl boutique comes close to meeting your needs, but you would like to modify the length or change the style of pearl, let us know. We may be able to help.

Contact one of our Designers. Custom jewelry cannot be returned.

Yes. If there is a special pearl purchase you would like us to make for you, we will search our pearl dealers to find what you need. We can try to match a missing pearl earring, finish a pearl jewelry set or find unique pearls not normally carried in our boutique.

For pearl searches we require a nonrefundable down-payment of 50% of the estimated total. We are putting our reputation with our dealers on the line.

These are considered custom purchases and are not refundable.

We want you to be 100% satisfied with your WSgemstone.com purchase. We understand the ideal way to purchase pearl jewelry is to hold, fondle and wear the jewelry. This is difficult to do over the Internet, even with quality photography. So we offer you our 100% Satisfaction Guarantee. This is the only way you can be completely comfortable with your purchase.

We give you a full 30 (thirty) days from the date of shipment to try out your pearls. Inspect your purchase as soon as you receive it. We inspect every item for flaws prior to shipping. Any damages you find need to be reported to us immediately because damaged jewelry cannot be returned to us. Damages incurred during shipping are the only exception. Retain all packaging and receipts.

If you decide that this jewelry is not for you, simply return it, no questions asked. Jewelry must be in its original (unworn) condition with original packaging and materials. 

Go to  Products , click on the product(s) you want and then click on "Buy Now". Continue this process until you are ready to check out. You do not have to register when purchasing through our site but it will make it easier for future visits. [To register, click on Log In and complete the info requested.] Be sure and have your Paypal account. We accept Paypal account. We will ship your order within on business day.

You may place individual orders for each location and fill out "Ship To" information as requested at the checkout screen. This will give you an Order # for each address that you're shipping to and is easier for you (and us) to track each order. If this doesn't work for your particular situation, call us at +86-10-67310843 or email Customer Service and we will call you to help in processing your specific needs.

After you complete your order on our web site, you will see a "Thanks,we have send an email to you for your orders!" alert. You should go to your email address and receive it.

Our Fulfillment Department will process your order and within one business day your jewelry will be en route to you. Your shipping method will determine how many days it will take for your jewelry to reach you.

If your order has not already been shipped, or custom work begun, we can cancel your order. If you desire to do this, please contact our Customer Service Department email us at wsgemstone@obai.net. Once shipped, we are unable to cancel your order.

If you need to make a return, please see our Returns Policy.

we usually via EMS, we via FEDEX,UPS,TNT,DHL and Air Mail at all the same.

First, we apologize. Sometimes FedEx trucks hit Pizza trucks and boxes get crushed. We try hard to pack your jewelry so it doesn't suffer when this happens.

Always inspect your jewelry as soon as it arrives. We inspected your jewelry before we packed it. It was flawless. So, if you find defects, these happened during shipping. If you find anything, please email our Customer Service immediately or telephone us at +86-10-67310843 We will need 3 pieces of information:

1. Your Order Number (you can find it in your email we sent to you)
2. FedEx or USPS or EMS or DHL or TNT or AIR Tracking Number (from the Shipping Box)
3. What was damaged?

Keep the shipping box, the packaging, everything! We will tell you what to do next about this return. We will need to get the packaging and the items back to WSgemstone.com headquarters, but wait until you communicate with Customer Service.

Once the items are back at WSgemstone.com headquarters, our Quality Assurance team and Fraud Team will both review the damage. The Fraud team gets involved just to make sure items haven't been damaged as a result of wear and tear (they are really good!). Full refunds are given, including any expenses incurred for returns, for all damaged goods. We will contact you when credit has been given.